At 360 Farm & Regional, we know that when it comes to claims, clear communication and timely support make all the difference.
Following valuable feedback from our broker network, we’ve strengthened our collaboration with QBE to deliver a smoother, more transparent claims experience for you and your clients.
Introducing Natalie Yousif – Operations & Claims Manager
We’re pleased to welcome Natalie Yousif, who has joined the 360 Farm & Regional team as our Operations & Claims Manager, currently caretaking the role during Natalia Rossi’s absence.
Natalie acts as a key link between 360 and QBE, ensuring that every claim receives the attention it deserves. Her focus is on improving communication, streamlining processes, and providing proactive updates throughout the claims journey.
This role reinforces our commitment to ensuring brokers have the Solutions you want, the Service you expect, from the People you know, all working together for better outcomes.
What this means for brokers
With Natalie in place, brokers can expect:
- Faster and clearer communication between 360 and QBE
- Improved claims turnaround times
- Proactive updates and escalation support when needed
- A more transparent and efficient claims experience
While 360 does not hold claims-handling authority, we play an active role in ensuring every claim is managed effectively and that our brokers and their clients receive timely support and clarity throughout the process.
How to lodge a claim
The claims lodgement process remains the same — simply contact QBE using the details below:
Phone: 1800 023 387 - (Option 1 for lodgement | Option 2 for existing claims)
Email Contacts:
Property claims: property.giclaims@qbe.com
Property claims >$150k: aomajorloss@qbe.com
Motor claims: motor.giclaims@qbe.com
Farm equipment, earthmoving & >4.5 tonne: heavyhaulagenewclaims@qbe.com
Liability claims (state-based):
- VIC – vic.liabilityclaims@qbe.com
- NSW – nsw.liabilityclaims@qbe.com
- TAS – tas.liabilityclaims@qbe.com
- QLD – qld.liabilityclaims@qbe.com
- SA – sa.liabilityclaims@qbe.com
Updated claims lodgement forms
We’ve also refreshed our claims lodgement forms to make the process even smoother.
You can access the latest versions via our website’s Claims section here.
Together, We’re building better claims outcomes
This update is part of our ongoing commitment to improving the claims experience for brokers and their clients.
At 360 Farm & Regional, we’ll continue to refine our processes and strengthen collaboration with QBE to ensure every claim is handled with clarity, care, and efficiency.
For any claims-related queries or support, please reach out to Natalie Yousif, Operations & Claims Manager, call (02) 7900 1792 or email natalie.yousif@360uw.com.au.
