360 is a proud partner of AUB Group Limited (ASX:AUB)

Landlords

  • A purpose built, electronically delivered, expert supported Landlords solution
  • Professional and dedicated underwriters providing personal service, that care about our broker and client relationships
  • A streamlined and transparent approach to ensure the best possible claims experience
  • Click the link below to see the latest updates from Landlords

Agency Overview

360 Landlords was created as a direct response from Brokers looking for a specialist insurance solution for their domestic property-owning clients. Clients that are looking to be protected against potential financial loss from letting their properties. Risks that are in addition to the normal building & contents exposures such as damage caused by the tenants, loss of rental income and the possibility of rental default.

Often these policies are low cost but high volume, so it was critical that the agency was developed with a strong commitment to electronic delivery, backed by a team of professional underwriters that could manage a referral when the computer says no.

Our System

All business is transacted electronically through our web system 360 Compass.

Please contact a 360 Landlords team member should you wish to learn more or if you require any assistance in logging into the system.

Product Overview

Building &/or Contents

  • Accidental loss or damage caused by tenants
  • Malicious acts by tenants
  • Deliberate damage by tenants
  • Professional fees
  • Pet damage
  • Locks & Keys
  • Removal of debris
  • Temporary repairs
  • Unlawful substances
  • Fumigation costs
  • Electric motor burnout
  • Optional Flood Cover

Loss of Rent

  • Following insured loss or damage
  • Following prevention of access
  • Re-letting expenses

Tenant Default

  • Loss of rent following tenant eviction or tenant default
  • Re-letting expenses
  • (limits apply)

Legal Liability

  • up to $20,000,000
Landlords Policy Wording
Landlords Policy - Key Fact Sheet
Landlords Policy - TMD
Landlords Policy - What's Changed Document

Landlords Team

Contact our Landlords Team today to discuss tailored solutions for your business needs.

Kate Stebbings is an experienced business leader who has spent over 20 years in the insurance industry. She has a proven ability to create high performing teams and is a passionate leader whose experience expands across both General Insurance and Workers Compensation.
Kate thrives on coaching and developing people leaders and their teams, and has worked in a wide variety of senior roles across product, relationship management and distribution.

Prior to 360 Underwriting Solutions, Kate spent 21 years at Allianz, with the last 6 of those years leading a very successful National Distribution team. She has had great success in improving customer experience and engagement and truly appreciates the value of working with broker partners to ensure the best possible outcomes are achieved for their customers.

Kate Stebbings
Executive Director - Landlords
VIC

Landlords Team

Landlords Claims

For more information, or to submit a claim, get in touch with our Claims Team directly.

Landlords Claims Process

At 360 Landlords, we’ve partnered with Acerta (Guild Insurance Limited’s intermediated brand) to ensure you have direct access to dedicated claims managers.

A streamlined, transparent and fair claims process is delivered in the following ways:

Efficiency

  • Claims by phone, in writing or email
  • Formal response usually within 24 hours
  • One point of contact for claim duration

Clarity & Privacy

  • Fully compliant with the General Insurance Code of Practice, assuring:
  • Regular claim status updates
  • Direct access to the Claims Specialist or Solicitor managing your claim
  • Respect of relevant privacy legislation
  • The provision of a fair and effective complaints and internal dispute resolution process

Proactive Resolution

  • Early decisions on indemnity in most cases
  • Proactive and effective management of claims

Claims Process:

  1. Download the 360 Landlords Claims Form from below.
  2. Complete the form with all required details accurately.
  3. Gather any supporting documentation necessary for your claim.
  4. Attach the completed form and supporting documents in an email to landlordsclaims@360uw.com.au for processing, or call 1300 223 782 for further assistance

Claims Contact Details

Acerta
9am - 5pm AEST
Phone: 1300 223 782
Email: landlordsclaims@360uw.com.au.
Claims Documents
360 Landlords Claims Form

Landlords Latest News

  • 360 Landlords Announces Policy Enhancements

    10 June 2025

    360 Landlords has announced a series of important enhancements to its Landlords Insurance Product Disclosure Statement (PDS) effective 28 May 2025. These updates reflect 360’s ongoing […]

  • 360 Welcomes Kate Stebbings

    23 November 2021

    Having recently released access to its newest Australian product Landlords, 360 Underwriting is delighted to announce the appointment of Kate Stebbings as Landlords Executive Director. Kate […]