Claims

At 360 Underwriting Solutions, we are committed to providing the best claims experience possible throughout the life cycle of your claim.
Just like our policy, our claim process is designed to be simple, fast and easy to understand. For each of our products, we endeavour to provide a claims solution that demonstrates that 360 Underwriting Solutions can deliver a market-leading claims service.

Drawing upon past experiences as insured, insurer and broker the 360 Claims Team have collectively developed an intimate knowledge and expertise of the overall claims experience. Culminating in a unique perspective and pragmatic approach to claims settlements, our main objectives are to know, understand and respond to our Clients’ needs with excellence and efficiency.

What Sets Our Claims Service Apart

At 360 Underwriting Solutions, we understand that a claim is the moment of truth - when our promise to protect your business is put into action. Our claims philosophy is simple: fast, fair, and focused on you.

We have leading claims professionals and service providers to deliver a streamlined, transparent process that supports brokers and their clients from lodgement through to resolution. Our goal is to minimise disruption, deliver clarity, and provide confidence at every step.

Whether you're a general insurer, or Lloyd’s Coverholder, 360 Claims partners with you to deliver claims outcomes that protect your brand, meet your regulatory obligations, and exceed your service benchmarks.
With 360 Underwriting Solutions, you can be confident that when the unexpected happens, we’re here to deliver on our commitment with integrity, expertise, and empathy.

Dedicated support: Our experienced claims team works closely with brokers and clients to provide tailored assistance, ensuring every claim is managed with care and urgency.
Efficient processes: We leverage technology and strong insurer relationships to drive fast turnaround times and clear communication throughout the claims journey.
Advocacy you can rely on: We act as an advocate on your behalf, ensuring claims are handled fairly and outcomes reflect the intent of the policy.
Continuous improvement: We listen, learn, and evolve — using every claim as an opportunity to refine our service and better meet your needs.
Industry specialists: 360 Claims understands the pressures facing today’s insurers and Lloyds Coverholder's, such as cost containment, regulatory complexity, evolving customer expectations, and the need for scalable, high-integrity claims solutions. That’s why at 360 Claims we offer specialist, end-to-end claims services grounded in deep technical knowledge, strategic insight, and a relentless focus on quality and accountability.