360 Underwriting Solutions has appointed Pegah Vaghaye (Peg) as Chief Operating Officer – Australian Agencies, strengthening its leadership team as the business continues its rapid expansion across Australia. The exciting growth of 360 Underwriting Solutions reflects the company’s strong commitment to delivering exceptional expertise and leadership—ensuring it continues to offer the very best solutions and service to the market.

Peg joins 360 from CGU, where, as Executive Manager – Broker Relationships, she played a pivotal role in shaping and delivering the company’s go-to-market, sales, and distribution strategy. Her leadership in driving a ‘broker-led’ model was instrumental in achieving significant growth and strengthening broker partnerships. With a career defined by building high-performing teams, enhancing operational efficiency, and delivering innovative solutions, Peg is widely respected across the Australian insurance industry.

In this newly created role, Peg will work closely with CEO Jason Clarke to drive operational excellence, enhance partner engagement, and scale the business to meet growing demand. She will oversee the optimisation of operational processes, integration of new agencies, digital enablement initiatives, and ensure 360’s network continues to deliver market-leading service to brokers and clients.

Jason Clarke described Peg’s appointment as a significant milestone for 360, highlighting her energy, clarity, and focus as invaluable qualities that will help shape the company’s future. He said her leadership will strengthen partner connections and build the agility necessary for long-term success.

For further information please contact 360 Underwriting Solutions Team via executive@360uw.com.au. 

At 360 Accident & Health, we’re excited to announce that Personal Accident Claims are now being handled in-house, reinforcing our commitment to providing the personal, responsive service our clients know and expect.

We know that making a claim often comes at a difficult time and our goal is to provide caring, human support when it matters most. That’s why every claim will now be managed by one of our dedicated in-house Claims Specialists — someone who understands the context, knows your cover, and will be with you throughout the entire claims journey.

“Bringing claims management in-house allows us to do what we do best — deliver personal, compassionate service with speed, clarity, and care,” said Peter Banks, Executive Director of 360 Accident & Health. “It’s not just about processing paperwork. It’s about supporting people through unexpected events with empathy and expertise — and now we’re even better positioned to do that.”

While the core claims process is now managed internally, we’re still working in close partnership with Corporate Services Network Pty Ltd (CSN) to ensure continuity and reliability for all Travel and Sporting claims.

We’re proud to take this step forward — not just to bring claims in-house, but to bring them closer to the people we serve. It’s all part of being responsive, personal, and always here when you need us.

Have questions? Reach out to your 360 representative or email ahclaims@360uw.com.au.

The 360 Group of Companies is pleased to announce significant enhancements to our 360 Plant & Equipment product offering, effective 1 April 2025. These updates are designed to further streamline coverage, improve policy structures, and deliver greater value and flexibility for brokers and their clients.

Key enhancements include:

+ Consolidated Policy Wording – We’ve refined our Mobile Plant & Machinery and Civil Contractors Insurance policies into a single, streamlined solution, designed to reduce complexity for brokers and improve coverage consistency for their clients.
+ Expanded Coverage Options – New enhancements offer broader protection across key risk areas, including increased limits, additional inclusions, and flexible coverage options to meet evolving industry needs.
+ Broker-Friendly Enhancements – Updated policy structures provide clearer wording, improved definitions, and simplified underwriting processes, making it easier than ever for brokers to place business confidently.

Jason Clarke, CEO Australia – 360 Underwriting Solutions, commented:

“At 360, we’re committed to continuous improvement and innovation. These enhancements to our Plant & Equipment product reflect our ongoing focus on providing brokers with market-leading solutions that are easy to understand, competitive, and tailored to client needs. Our refined policy structure and expanded coverage options are designed to support brokers in delivering exceptional service with confidence."

Frank Solano, Head of 360 Plant & Equipment, added:

“These product updates are based on extensive feedback from our broker partners, and we’re confident they will enhance the overall experience. By streamlining policy wordings, broadening coverage, and refining underwriting processes, we’re ensuring brokers have the tools they need to offer their clients comprehensive and sustainable protection.”

For further information please contact the Plant & Equipment Underwriting Team via pe@360uw.com.au or visit our website 360uw.com.au.

This insurance is underwritten by AIG Australia Limited ABN 93 004 727 753, AFSL 381686 (AIG), and is distributed by 360 Plant and Equipment Pty Ltd ABN 85 087 238 837 (360 Plant and Equipment). 360 Plant and Equipment is an Authorised Representative (AR 1302637) of 360 Underwriting Solutions Pty Ltd ABN 18 120 261 270, AFSL 319181) (360 Underwriting) who is authorised to distribute this product under a binding authority from AIG. 360 Plant and Equipment and 360 Underwriting only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the 360 Mobile Plant and Machinery Insurance Product Disclosure Statement and Policy Wording (PDS). Terms, conditions, limits and exclusions apply. A copy of the Target Market Determination can be found here.

The 360 Group of Companies is excited to announce that, effective 1 April 2025, the underwriter for our 360 Plant & Equipment agency will transition to AIG Australia Ltd (AIG). This strategic alliance aligns with our commitment to delivering exceptional insurance solutions tailored to the needs of brokers and their clients.

As part of this transition, we’re introducing an enhanced product offering by combining the Mobile Plant & Machinery PDS and Policy Wording with the Civil Contractors Insurance PDS and Policy Wording into a single, streamlined solution. This enhanced product reflects our dedication to improving the broker experience, ensuring comprehensive coverage that’s easy to navigate and tailored to market needs. Additionally, our IT platform for Plant & Equipment will continue to operate on Compass, ensuring a smooth transition with no changes to the broker experience when managing policies and submissions.

Denis Morrissey, Co-Founder and Managing Director of 360 Underwriting Solutions, shared his enthusiasm for the transition:

“We’re thrilled to partner with AIG, a leading global insurer, to further strengthen our Plant & Equipment agency. This move reflects our ongoing commitment to delivering innovative, market-leading solutions that supports brokers and their clients. A diverse and stable underwriting security base is critical in today’s insurance landscape, allowing us to provide flexible, competitive, and sustainable coverage."

Frank Solano, Head of 360 Plant & Equipment, added:

“The transition to AIG marks an exciting step forward for 360 Plant & Equipment. Having worked closely with our broker partners, I know how important it is to offer solutions that are both reliable and easy to navigate. This alliance ensures we can keep delivering the trusted service and tailored coverage brokers rely on.”

For further information please contact the Plant & Equipment Underwriting Team via pe@360uw.com.au or visit our website 360uw.com.au.

This insurance is underwritten by AIG Australia Limited ABN 93 004 727 753, AFSL 381686 (AIG), and is distributed by 360 Plant and Equipment Pty Ltd ABN 85 087 238 837 (360 Plant and Equipment). 360 Plant and Equipment is an Authorised Representative (AR 1302637) of 360 Underwriting Solutions Pty Ltd ABN 18 120 261 270, AFSL 319181) (360 Underwriting) who is authorised to distribute this product under a binding authority from AIG. 360 Plant and Equipment and 360 Underwriting only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the 360 Mobile Plant and Machinery Insurance Product Disclosure Statement and Policy Wording (PDS). Terms, conditions, limits and exclusions apply. A copy of the Target Market Determination can be found here.

The 360 Group of Companies is excited to update you that 360 Quick Construct is now available on the 360 Compass Web-Portal!

360 Quick Construct is a specialist underwriting agency developed to provide a suite of construction insurance solutions, including:

+ Annual Construction
+ Project Specific
+ Owner Builder

We are committed to delivering tailored solutions to meet the unique needs of our broker and client relationships. Our team of insurance professionals is dedicated to making it easy to do business by offering personal service and simplifying complex processes. With the capacity, capability, and authority to meet the specific needs of your clients, we provide flexible insurance products to suit a wide range of construction projects.

Our custom-built Compass platform offers our broker partners seamless solutions, enabling full policy lifecycle management with real-time rating for all Quick Construct products, ensuring streamlined processes and exceptional service delivery.

These products will be available on the 360 Compass Web-Portal for our Construction brokers from 2 December 2024.

360 Quick Construct is led by Lucas Benson who is excited to bring these solutions to the market:

“We are thrilled to have 360 Quick Construct available on the Compass portal for our broker partners. This will significantly enhance our ability to provide higher service levels, allowing us to spend more time strengthening relationships and delivering the solutions our partners need. While the portal allows 24/7 access for seamless business transactions, we’re always here to assist with more complex risks or any questions you may have.”

Denis Morrissey, Founder and Managing Director of 360 Underwriting Solutions, shares in the excitement:

““As one of our key agencies, we are excited to see the online capability for 360 Quick Construct come to life. This will further strengthen our offering to the market. Congratulations to the entire 360 team for their dedication and effort in bringing this suite of products to the Compass platform.”

For further information please contact the Quick Construct Underwriting Team via quickconstruct@360uw.com.au or visit our website 360uw.com.au

360 Underwriting Solutions is thrilled to announce that they have won the prestigious ‘Insurance Advisernet - Agency of the Year’ award for the second consecutive year in 2024, continuing their success after receiving their first major industry accolade in 2023. The award was presented at the Insurance Advisernet Conference Gala Dinner on Wednesday, 30th October 2024.

Since their inception just over seven years ago, 360 has been recognised for their exceptional responsiveness, innovative solutions for the IA network, and the outstanding quality of their team. This ongoing recognition highlights the company’s commitment to excellence in the industry.

360 acknowledges the vital contributions of Ian Carr and Shaun Standfield, who have been instrumental in the company’s success. On the night Shaun credited 360 as an agency where

“excellence is not merely desired but demanded… consistently standing out by setting new benchmarks in both service and building meaningful connections."

Denis Morrissey, Co-Founder and Managing Director of the 360 Group of Companies, continues to acknowledge the entire group stating,

“Our second industry award is dedicated to every member of our team who wholeheartedly embraces our service and solutions journey, with their commitment being vital to our success." 

The strong relationship 360 has with IA and the importance of partnership are the foundation of the journey of 360.

On the night, Chris Lynch, Co-Founder shared the group’s excitement explaining the

“partnership over placement model – building the right structure that allows the right people to succeed... A thriving agency depends on exceptional capacity, so we extend our continued gratitude to our capacity providers for their dedicated support.”

This recognition marks a significant milestone for 360 as they continue their journey toward achieving $1 billion in GWP by 2030 and establishing themselves as the leading agency in the Australian market.

360 School Fee Protect

Denis Morrissey, Founder and Managing Director of 360 Underwriting Solutions, is pleased to announce the launch of their newest product, 360 School Fee Protect, the newest addition to our suite of specialty insurance solutions. This innovative product is specifically designed to support schools in managing fee arrears arising from unexpected circumstances.

“The launch of School Fee Protect marks an exciting addition to our Accident and Health portfolio here at 360 Underwriting Solutions. As a bolt-on product, this offering strengthens our ability to meet specific market needs. It offers valuable financial protection, furthering our mission to provide innovative and practical solutions.”

Jason Clarke, CEO & Director of 360 Australian Businesses, expressed his enthusiasm for the new product and welcomed Johnny Marchant as the Executive Director leading this initiative.

“We are excited to have Johnny leading 360 School Fee Protect,” Clarke stated. “His expertise is invaluable as we introduce this product designed to cover schools and ensure continued educational opportunities for students.”

 360 School Fee Protect offers school fee coverage for independent schools across Australia.

Key Benefits Include:

+ Coverage for school fees which cannot be paid due to a parent’s/guardian’s involuntary unemployment, accidental death, and permanent total disablement.
+ Designed and built specifically for the school with a clear focus on supporting educational continuity.

Johnny Marchant, Executive Director of School Fee Protect, shared his vision for the product:

“School Fee Protect is not just an insurance policy; it’s a commitment to safeguarding education and supporting school communities. We are proud to offer this solution that ensures children’s education remains uninterrupted.”

For further information or to discuss how 360 School Fee Protect can support your school, please contact Johnny Marchant or visit our website 360uw.com.au

Delivering on the Service You Expect

360 Underwriting Solutions is proud to announce a strategic move to bring its 360 Commercial Motor Claims management in-house. Effective from 1 October 2024, this change aims to enhance the overall service experience for broking partners by providing more direct and personalised claims handling.

The newly established in-house 360 Commercial Motor Claims Team will deliver a higher level of expertise and responsiveness, with the goal of streamlining processes and offering tailored solutions for all claims.

Key Benefits for Broking Partners:

+ Personalised Service: Claims will be managed directly by a team of experienced claims professionals, ensuring quicker response times and tailored resolutions.
+ Streamlined Process: With a single point of contact, the internal team will handle claims from start to finish, offering greater convenience and efficiency.
+ Specialist Knowledge: The Commercial Motor Claims Team comprises experts in commercial motor claims, delivering top-tier support and advice when it’s needed most.

In addition to bringing claims in-house, 360 Underwriting Solutions is leveraging Wilbur, a market-leading insurance technology platform, to enhance the claims process.

Wilbur’s Key Benefits Include:

+ Faster Claims Resolution: Advanced automation expedites the claims process, ensuring faster outcomes for customers.
+ Improved Communication: Real-time updates and tracking keep broking partners informed throughout every stage of the claim’s lifecycle.
+ Better Outcomes: With deeper data insights, 360 can make more accurate decisions, delivering superior claims results.

Paul Jeffries, Executive Director of 360 Commercial Motor, said:

“We are excited to offer a more streamlined, responsive, and personalised service to our broking partners. This change represents our commitment to delivering superior claims management and utilising the latest technology to enhance outcomes.”

For further information please contact our 360 Commercial Motor Claims Team or visit our website.

360 Commercial Motor Claims Team
T. 1800 845 092
E. commotorclaims@360uw.com.au