At 360 Farm  & Regional, we know that when it comes to claims, clear communication and timely support make all the difference.

Following valuable feedback from our broker network, we’ve strengthened our collaboration with QBE to deliver a smoother, more transparent claims experience for you and your clients.

Introducing Natalie Yousif – Operations & Claims Manager 

We’re pleased to welcome Natalie Yousif, who has joined the 360 Farm & Regional team as our Operations & Claims Manager, currently caretaking the role during Natalia Rossi’s absence.

Natalie acts as a key link between 360 and QBE, ensuring that every claim receives the attention it deserves. Her focus is on improving communication, streamlining processes, and providing proactive updates throughout the claims journey.

This role reinforces our commitment to ensuring brokers have the Solutions you want, the Service you expect, from the People you know, all working together for better outcomes.

What this means for brokers

With Natalie in place, brokers can expect:

• Faster and clearer communication between 360 and QBE
• Improved claims turnaround times
• Proactive updates and escalation support when needed
• A more transparent and efficient claims experience

While 360 does not hold claims-handling authority, we play an active role in ensuring every claim is managed effectively and that our brokers and their clients receive timely support and clarity throughout the process.

How to lodge a claim

The claims lodgement process remains the same — simply contact QBE using the details below:

Phone: 1800 023 387 - (Option 1 for lodgement | Option 2 for existing claims)

Email Contacts:

Property claims: property.giclaims@qbe.com

Property claims >$150k: aomajorloss@qbe.com

Motor claims: motor.giclaims@qbe.com

Farm equipment, earthmoving & >4.5 tonne: heavyhaulagenewclaims@qbe.com

Liability claims (state-based):

• VIC – vic.liabilityclaims@qbe.com
• NSW – nsw.liabilityclaims@qbe.com
• TAS – tas.liabilityclaims@qbe.com
• QLD – qld.liabilityclaims@qbe.com
• SA – sa.liabilityclaims@qbe.com

Updated claims lodgement forms

We’ve also refreshed our claims lodgement forms to make the process even smoother.

You can access the latest versions via our website’s Claims section here.

Together, We’re building better claims outcomes

This update is part of our ongoing commitment to improving the claims experience for brokers and their clients.

At 360 Farm & Regional, we’ll continue to refine our processes and strengthen collaboration with QBE to ensure every claim is handled with clarity, care, and efficiency.

For any claims-related queries or support, please reach out to Natalie Yousif, Operations & Claims Manager, call (02) 7900 1792 or email natalie.yousif@360uw.com.au.

360 Underwriting Solutions is pleased to announce the launch of 360 Casualty, the newest addition to our growing portfolio of specialist insurance solutions.

The launch of 360 Casualty reinforces our commitment to delivering first-class service, personalised support, and trusted expertise, expanding our product offering and strengthening our position across Australia’s insurance landscape.

It also enhances our ability to deliver a complete and complementary suite of products under the 360 Group, continuing our mission to provide the Solutions you want, the Service you expect, from the People you know.

360 Casualty provides a comprehensive range of Liability insurance solutions, including Public Liability and Products Liability, tailored to meet the evolving needs of brokers and their clients.

“Our launch of 360 Casualty continues our commitment to developing new, relevant products for the broker market. It strengthens our position across the Liability landscape and ensures we can support brokers with the solutions they need for their SME and mid-market clients. By expanding into Casualty, we’re filling another important gap in our group portfolio and reinforcing 360’s reputation for delivering specialist, broker-centric solutions.” 

— Denis Morrissey

 

360 Casualty will be led by Jonathan Lee, Head of Casualty, a third-generation insurance industry professional who brings more than two decades of experience across broking, liability underwriting, and portfolio management. Jonathan began his career in 2001, spending nine years in broking before transitioning to underwriting in 2010. Since then, he has held senior roles within both international insurers and underwriting agencies, managing portfolios across diverse industries and occupations.

In joining 360, Jonathan brings his vision to establish 360 Casualty as the go-to underwriting agency for SME, Mid-Market, and Corporate Liability risks in Australia, delivering first-class service and solutions to brokers and their clients.

"The launch of 360 Casualty marks another step in our mission to offer brokers a complete and complementary product suite within the 360 Group. With the introduction of Casualty, we’re further strengthening our position as a trusted partner to brokers, offering the people you know, backed by the experience you trust. 360 Casualty delivers swift turnaround, competitive coverage, and professional claims support you can rely on,” said Jonathan Lee, Head of Casualty

 

For more information about 360 Casualty or to connect with a member of the 360 team, please visit: 360uw.com.au/casualty

360 Underwriting Solutions (360) has completed the acquisition of a majority stake in Crop Risk Underwriting, one of Australia’s leading Crop Underwriting Agencies. The acquisition marks a major step in 360’s continued expansion and commitment to the regional and agricultural sectors.

Crop Risk Underwriting, co-founded by Steven Green and Peter Book in 2019, has built a strong niche within the Australian regional crop market through its purpose-built IT system, deep broker relationships, and the dedicated expertise of a team who live and breathe crop insurance.

Supported by capacity partner Liberty Mutual, Crop Risk Underwriting is well positioned for future growth and continued success across the regional market.

Denis Morrisey, Co-Founder & Managing Director, explained his excitement for this development for 360 Underwriting Solutions:

“Our partnership with Crop Risk Underwriting reinforces our commitment to regional Australia and complements our existing Farm Insurance offering. It increases our relevance and capability for the brokers who service this critical part of the Australian economy. We have been targeting several key product gaps within our group portfolio, and the addition of Crop Risk fills one of those strategically important areas. It represents a meaningful step toward our goal of offering a truly comprehensive suite of solutions to the market.”

Jason Clarke, CEO & Director of 360 Underwriting Solutions, added:

“Steven, Peter and the Crop Risk team have built an outstanding business grounded in technical excellence, client focus, and genuine regional expertise. Their culture and values align perfectly with 360, and we’re thrilled to welcome them into the group.”

Steven Green, Co-Founder of Crop Risk Underwriting, said the partnership presents a strong opportunity for growth:

“Our decision to Partner with 360 Underwriting aligns CRU, with an initiative that is designed to support and expand insurance services to rural and regional brokers while also providing CRU with the opportunity for the development of new and improved solutions to help farmers manage adversity. We are looking forward to working with the team at 360 Underwriting Solutions”

Brett Williams, Head of 360 Farm & Regional, added:

“This announcement demonstrates 360’s unwavering commitment to farmers and our broker partners. It’s a watershed moment in the evolution of our Agri strategy.”

The partnership continues 360’s growth trajectory as one of Australia’s fastest-growing underwriting agency groups, building specialist capabilities and long-term value across multiple product lines.

For further information please contact 360 Underwriting Solutions Team via executive@360uw.com.au or visit our website 360uw.com.au.

In a move set to strengthen its market presence and service offering, SURA Australian Bus and Coach (ABCU) today announced its official rebranding to Australian Bus and Coach Pty Ltd, effective 1 October 2025. This milestone marks the near completion of the strategic integration of SURA’s ABCU business into the 360 Group of Companies, a process that has been underway for the past year.

The integration reinforces the combined group’s commitment to delivering service excellence while positioning it for growth and innovation in the bus and coach insurance market.

“Our goal throughout this integration has been to ensure a seamless transition for our broker partners and clients,” said Denis Morrissey, Founder and Managing Director of 360 Underwriting Solutions “By aligning ABCU with 360 Underwriting Solutions, we’re bringing together our collective strength, expertise, and resources to better serve the Australian bus and coach community.”

From 1 October 2025, the business will trade under its new name, Australian Bus and Coach Underwriting Agency Pty Ltd (Australian Bus and Coach), reflecting its alignment with 360 Underwriting Solutions’ brand and market presence. Brokers and clients will continue to benefit from the same dedicated team, comprehensive products, and exceptional service that ABCU has always delivered—now with the added backing of the 360 Group’s expanded resources and market reach.

As part of the integration:

The business will relocate to Suite 1, Level 18, 201 Kent Street, Sydney, NSW 2000.

The dedicated team will continue to manage relationships and transactions as before, ensuring continuity of service and support.

While the product offering itself remains unchanged, the rebrand brings a fresh new look to documentation and the website, reflecting the 360 Group branding. The expanded resources and support will enable Australian Bus and Coach to deliver even greater service and innovative solutions to its brokers and clients in the future.

“We are excited about the opportunities this integration brings,” added Brett Jackson, Head of Australian Bus and Coach “With the strength of 360 Underwriting Solutions behind us, we’re well-positioned to support brokers and their clients with best-in-class solutions and service.”

For more information about the rebrand or to speak with a member of the 360 Australian Bus and Coach team, please visit: 360uw.com.au/abcu.

360 Underwriting Solutions has appointed Pegah Vaghaye (Peg) as Chief Operating Officer – Australian Agencies, strengthening its leadership team as the business continues its rapid expansion across Australia. The exciting growth of 360 Underwriting Solutions reflects the company’s strong commitment to delivering exceptional expertise and leadership—ensuring it continues to offer the very best solutions and service to the market.

Peg joins 360 from CGU, where, as Executive Manager – Broker Relationships, she played a pivotal role in shaping and delivering the company’s go-to-market, sales, and distribution strategy. Her leadership in driving a ‘broker-led’ model was instrumental in achieving significant growth and strengthening broker partnerships. With a career defined by building high-performing teams, enhancing operational efficiency, and delivering innovative solutions, Peg is widely respected across the Australian insurance industry.

In this newly created role, Peg will work closely with CEO Jason Clarke to drive operational excellence, enhance partner engagement, and scale the business to meet growing demand. She will oversee the optimisation of operational processes, integration of new agencies, digital enablement initiatives, and ensure 360’s network continues to deliver market-leading service to brokers and clients.

Jason Clarke described Peg’s appointment as a significant milestone for 360, highlighting her energy, clarity, and focus as invaluable qualities that will help shape the company’s future. He said her leadership will strengthen partner connections and build the agility necessary for long-term success.

For further information please contact 360 Underwriting Solutions Team via executive@360uw.com.au. 

At 360 Accident & Health, we’re excited to announce that Personal Accident Claims are now being handled in-house, reinforcing our commitment to providing the personal, responsive service our clients know and expect.

We know that making a claim often comes at a difficult time and our goal is to provide caring, human support when it matters most. That’s why every claim will now be managed by one of our dedicated in-house Claims Specialists — someone who understands the context, knows your cover, and will be with you throughout the entire claims journey.

“Bringing claims management in-house allows us to do what we do best — deliver personal, compassionate service with speed, clarity, and care,” said Peter Banks, Executive Director of 360 Accident & Health. “It’s not just about processing paperwork. It’s about supporting people through unexpected events with empathy and expertise — and now we’re even better positioned to do that.”

While the core claims process is now managed internally, we’re still working in close partnership with Corporate Services Network Pty Ltd (CSN) to ensure continuity and reliability for all Travel and Sporting claims.

We’re proud to take this step forward — not just to bring claims in-house, but to bring them closer to the people we serve. It’s all part of being responsive, personal, and always here when you need us.

Have questions? Reach out to your 360 representative or email ahclaims@360uw.com.au.

360 Landlords has announced a series of important enhancements to its Landlords Insurance Product Disclosure Statement (PDS) effective 28 May 2025. These updates reflect 360’s ongoing commitment to providing market-leading insurance solutions that offer greater protection and clarity for landlords, ensuring comprehensive coverage that meets the evolving needs of property investors.

The updated PDS introduces key enhancements*, including:

+ Pet damage caused by tenants’ pets – Now included for both building and contents, with coverage up to $7,500 per policy period
+ Rubbish removal and cleaning costs – A new benefit covering up to $500 per claim in addition to current removal of debris benefit
+ Legal expenses for tenant default or eviction – Increased to $7,500 per claim

Kate Stebbings, Executive Director – 360 Landlords, said:

“At 360 Landlords, we are focused on providing coverage that is both relevant and responsive. The latest enhancements reinforce our commitment to supporting landlords with policies that deliver practical benefits and financial protection against insured risks."

The updated 360 Landlords Insurance PDS is now available, and policyholders are encouraged to review the changes to ensure their coverage aligns with their needs.

For further information please contact the Landlords Underwriting Team via landlords@360uw.com.au or visit our website 360uw.com.au.

*Terms, conditions and exclusions apply.

This insurance is underwritten by Guild Insurance Limited trading as Acerta ABN 55 004 538 863, AFSL 233791 (Guild), and is distributed by 360 Landlords Pty Ltd ABN 99 634 062 972 (360 Landlords). 360 Landlords is an Authorised Representative (AR 1288284) of 360 Underwriting Solutions Pty Ltd ABN 18 120 261 270, AFSL 319181 (360 Underwriting) who are authorised to distribute this product under a binding authority from Guild. 360 Landlords and 360 Underwriting only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the 360 Landlords Insurance Policy Product Disclosure Statement and Policy Wording (PDS). Terms, conditions, limits and exclusions apply. A copy of the Target Market Determination can be found at 360uw.com.au

The 360 Group of Companies is pleased to announce significant enhancements to our 360 Plant & Equipment product offering, effective 1 April 2025. These updates are designed to further streamline coverage, improve policy structures, and deliver greater value and flexibility for brokers and their clients.

Key enhancements include:

+ Consolidated Policy Wording – We’ve refined our Mobile Plant & Machinery and Civil Contractors Insurance policies into a single, streamlined solution, designed to reduce complexity for brokers and improve coverage consistency for their clients.
+ Expanded Coverage Options – New enhancements offer broader protection across key risk areas, including increased limits, additional inclusions, and flexible coverage options to meet evolving industry needs.
+ Broker-Friendly Enhancements – Updated policy structures provide clearer wording, improved definitions, and simplified underwriting processes, making it easier than ever for brokers to place business confidently.

Jason Clarke, CEO Australia – 360 Underwriting Solutions, commented:

“At 360, we’re committed to continuous improvement and innovation. These enhancements to our Plant & Equipment product reflect our ongoing focus on providing brokers with market-leading solutions that are easy to understand, competitive, and tailored to client needs. Our refined policy structure and expanded coverage options are designed to support brokers in delivering exceptional service with confidence."

Frank Solano, Head of 360 Plant & Equipment, added:

“These product updates are based on extensive feedback from our broker partners, and we’re confident they will enhance the overall experience. By streamlining policy wordings, broadening coverage, and refining underwriting processes, we’re ensuring brokers have the tools they need to offer their clients comprehensive and sustainable protection.”

For further information please contact the Plant & Equipment Underwriting Team via pe@360uw.com.au or visit our website 360uw.com.au.

This insurance is underwritten by AIG Australia Limited ABN 93 004 727 753, AFSL 381686 (AIG), and is distributed by 360 Plant and Equipment Pty Ltd ABN 85 087 238 837 (360 Plant and Equipment). 360 Plant and Equipment is an Authorised Representative (AR 1302637) of 360 Underwriting Solutions Pty Ltd ABN 18 120 261 270, AFSL 319181) (360 Underwriting) who is authorised to distribute this product under a binding authority from AIG. 360 Plant and Equipment and 360 Underwriting only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the 360 Mobile Plant and Machinery Insurance Product Disclosure Statement and Policy Wording (PDS). Terms, conditions, limits and exclusions apply. A copy of the Target Market Determination can be found here.