Delivering on the Service You Expect

360 Underwriting Solutions is proud to announce a strategic move to bring its 360 Commercial Motor Claims management in-house. Effective from 1 October 2024, this change aims to enhance the overall service experience for broking partners by providing more direct and personalised claims handling.

The newly established in-house 360 Commercial Motor Claims Team will deliver a higher level of expertise and responsiveness, with the goal of streamlining processes and offering tailored solutions for all claims.

Key Benefits for Broking Partners:

+ Personalised Service: Claims will be managed directly by a team of experienced claims professionals, ensuring quicker response times and tailored resolutions.
+ Streamlined Process: With a single point of contact, the internal team will handle claims from start to finish, offering greater convenience and efficiency.
+ Specialist Knowledge: The Commercial Motor Claims Team comprises experts in commercial motor claims, delivering top-tier support and advice when it’s needed most.

In addition to bringing claims in-house, 360 Underwriting Solutions is leveraging Wilbur, a market-leading insurance technology platform, to enhance the claims process.

Wilbur’s Key Benefits Include:

+ Faster Claims Resolution: Advanced automation expedites the claims process, ensuring faster outcomes for customers.
+ Improved Communication: Real-time updates and tracking keep broking partners informed throughout every stage of the claim’s lifecycle.
+ Better Outcomes: With deeper data insights, 360 can make more accurate decisions, delivering superior claims results.

Paul Jeffries, Executive Director of 360 Commercial Motor, said:

“We are excited to offer a more streamlined, responsive, and personalised service to our broking partners. This change represents our commitment to delivering superior claims management and utilising the latest technology to enhance outcomes.”

For further information please contact our 360 Commercial Motor Claims Team or visit our website.

360 Commercial Motor Claims Team
T. 1800 845 092
E. commotorclaims@360uw.com.au

Daniel has been with 360 Commercial Motor since January 2019 and has played an integral part in developing and growing our Motor product. Outside of work Dan is 1^st grade Captain and opening batsmen for the local Charlestown Cricket club, he also represents Newcastle and Country NSW. In his last innings for Newcastle Dan scored 98 to set up victory and take Newcastle to the NSW Country 50 over final.

Daniel has a strong passion for commercial motor. While his understanding of insurance, and approachability makes it easy to work together to find the best solution for your clients.

Get in touch with Daniel as per details below:

Underwriter
P. 02 9056 1432
daniel.arms@360uw.com.au

Getting to know Daniel:

• What are you reading/watching currently?
  Reading – Honeybee. Watching - Manifest
• What is the first concert you attended?
  Would be Groovin’ the Moo in Maitland
• Where do you most hope to visit?
  Vegas or a resort destination like Bora Bora or the Maldives, or Augusta
• What was your first job?
  Cinema Attendant
• If you could instantly become an expert in something, what would it be?
  Probably a golfer or an expert in the stock market would be handy
• What is the most annoying question that people ask you?
  "Still playing cricket?"
• What is something that a ton of people are obsessed with but you just don’t get the point of?
  Parramatta Eels
• What’s the best way to start the day?
  Gym session into a swim at Merewether beach
• What city would you most like to live in?
  Manhattan for a couple of years then back to gods country (Newcastle)
• Where is the most interesting place you’ve been?
  Either London or NYC. Barely scratched the surface
• Who’s your go to band or artist when you can’t decide on something to listen to?
  Queen
• What is your pet hate?
  People not giving you a token wave when you let them merge
• What are you looking forward to in the coming months?
  The correct answer here is - my wedding
• What are you addicted to?
  Unfortunately, I would say my phone – but my fiancé would say cricket

[/vc_column_text][/vc_column][/vc_row]

We are excited to announce the launch of the new 360 Fleet Motor Insurance Product, backed by CGU Insurance.

KEY FEATURES

• Coverage for 21-100 vehicles
• Optional Roadside Assistance throughout Australia with 24/7 coverage;
• Fast and efficient vehicle repair through state of the art claims technology;
• Our repairer network provides you with lifetime guarantee of repairs but we also support your choice of repairer;
• Automatic cover for additional vehicles to a maximum of $500,000 per vehicle;
• Cover for you and your employee’s tools and personal effects up to $2,500;
• New vehicle replacement;
• Choice of comprehensive, third party fire and theft or third party only for each vehicle covered.

CLICK HERE to find out more about 360 Commercial Motor and how to contact us.

360 Commercial Motor understands how important your vehicles are to your business.
Our broad coverage ensures you have the protection you need, when you need it.
Our innovative claims approach delivers fast assessment and repair, either through our network of trusted repairers or your own choice of repairer.

Inevitably a time comes when a vehicle breaks down and needs Roadside Assistance. More than ever, our Commercial customers need their vehicles operating at maximum productivity 24 hours 365 days.

360 Commercial Motor have partnered with 365 Roadside Assistance to provide our mutual clients with an affordable assistance program, so they never have to worry about losing productivity due to an unforeseen breakdown to one of their vehicles again!

Cost

Only $55 (including GST) per vehicle.
- Equivalent coverage, through the automobile clubs is $110.

Conditions apply on application:

365 Roadside Assistance is generally available for vehicles under 3.5 tonne, and less than 15 years old.
Exclusions may apply.

Services Provided Include: 

• Minor Repairs and Tyre Assistance
• Jump Start and Battery Replacement
• Accident Coordination and Towing
• Towing
• Emergency Fuel
• Lock-outs
• 24/7 National Coverage

To request a quote for 365 Roadside assistance, just ask for it to be included while we quote your Commercial Motor Insurance, with no additional steps or information required.

As you review your upcoming Commercial renewals, all you need to do is forward the Commercial Motor slip to commercialmotor@360uw.com.au and we will promptly provide you with our most competitive terms. We also welcome any New Business opportunities.

To find out more about 365 Roadside Assistance, please visit their website, www.365roadsideassistance.com

360 Underwriting Solutions is delighted to announce another two strategic appointments as it continues to support and build its core focus on underwriting risk across Australia.

Having launched its Commercial Motor Solution in November last year, the team has bolstered its capability with the appointment of Daniel Arms as Commercial Motor Underwriter in its Charlestown office.

Daniel has spent the last three years at Suncorp which has provided him with an excellent foundation to take on this development underwriting role.

Reporting directly to Paul Jeffries, National Underwriting Development Manager for Commercial Motor, Daniel will service all our key broker partners across Australia.

Having previously announced the appointment of three Underwriting Development Managers in Queensland, South Australia and Victoria, we are also pleased to announce that Brett Jackman has joined the business as the Underwriting and Development Manager for Western Australia.

 Brett has held senior underwriting, sales and leadership positions for VACC, Suncorp and most recently as the State Manager for Allianz in WA. He brings a wealth of experience to the 360 team as a renowned business builder as we look to increase our footprint in the WA market.

 Please welcome Daniel and Brett to the 360 team.

• Denis Morrissey & Chris Lynch, Directors

Pioneers of digital claims management and video collaboration solutions across the Asia Pacific, Claim Central Consolidated (CCC), is pleased to announce 360 Underwriting Solutions has selected CCC’s end-to-end claims services and digital technologies for their motor claims in a three-year deal.

As part of the deal, CCC will manage 360 Commerical Motor claims from start to finish via its suite of digital claims management platforms ClaimLogik and Hello Claims. All claim processes and participants are tied together within these ecosystems - enabling clear line of sight to the activities and status of a claim, faster claims, lower claim costs and a superior customer experience.

360 Underwriting Solutions Co-Founder and General Manager Denis Morrissey said: “I’m excited to embark on our partnership with Claim Central, whose innovative technology solutions will supplement our focus on improving the service experience for our customers in a digitally enabled way.

“Claim Central were selected because of its significant investment in technology, and long-standing expertise in claims services in the Australian insurance industry, he said.

Claim Central Consolidated Group Chief Executive Brian Siemsen said: “We’re thrilled about our partnership with 360 Underwriting Solutions, as their core values complement ours in that we pride ourselves on providing a simple, efficient and accessible claims service.

“We’re committed to the ongoing disruption of the insurance industry through the ongoing development of innovative technologies that aims to enhance the experience for customers, while giving clients a strong competitive advantage,” he said.

The partnership commenced in November.

360 Underwriting Solutions is a Broker-centric underwriting agency that provides specialist insurance solutions for Brokers and their customers.

Media contact:
Nichole Willson
+61 411 698 785                                                         

About Claim Central Consolidated

Founded in 2002, Claim Central Consolidated (CCC), is Australia’s leading property, motor and cyber insurance claims; insurance technology and data and insights organisation. We have pioneered live video streaming across the Asia Pacific and our market-leading technology solutions are completely transparent, simplifying the claims process and significantly improving customer satisfaction on behalf of Australia’s leading insurers.

We’ve been recognised as an ABA100 Winner for New Product Innovation for the research and development of LiveLogik in The Australian Business Awards 2017, and the Australian Financial Review’s 8^th Most Innovative Company in Australia in 2016.

For more information on Claim Central Consolidated, visit: www.claimcentral.com.au