At 360 Accident & Health, we’re excited to announce that Personal Accident Claims are now being handled in-house, reinforcing our commitment to providing the personal, responsive service our clients know and expect.

We know that making a claim often comes at a difficult time and our goal is to provide caring, human support when it matters most. That’s why every claim will now be managed by one of our dedicated in-house Claims Specialists — someone who understands the context, knows your cover, and will be with you throughout the entire claims journey.

“Bringing claims management in-house allows us to do what we do best — deliver personal, compassionate service with speed, clarity, and care,” said Peter Banks, Executive Director of 360 Accident & Health. “It’s not just about processing paperwork. It’s about supporting people through unexpected events with empathy and expertise — and now we’re even better positioned to do that.”

While the core claims process is now managed internally, we’re still working in close partnership with Corporate Services Network Pty Ltd (CSN) to ensure continuity and reliability for all Travel and Sporting claims.

We’re proud to take this step forward — not just to bring claims in-house, but to bring them closer to the people we serve. It’s all part of being responsive, personal, and always here when you need us.

Have questions? Reach out to your 360 representative or email ahclaims@360uw.com.au.