360 Underwriting Solutions has appointed Pegah Vaghaye (Peg) as Chief Operating Officer – Australian Agencies, strengthening its leadership team as the business continues its rapid expansion across Australia. The exciting growth of 360 Underwriting Solutions reflects the company’s strong commitment to delivering exceptional expertise and leadership—ensuring it continues to offer the very best solutions and service to the market.

Peg joins 360 from CGU, where, as Executive Manager – Broker Relationships, she played a pivotal role in shaping and delivering the company’s go-to-market, sales, and distribution strategy. Her leadership in driving a ‘broker-led’ model was instrumental in achieving significant growth and strengthening broker partnerships. With a career defined by building high-performing teams, enhancing operational efficiency, and delivering innovative solutions, Peg is widely respected across the Australian insurance industry.

In this newly created role, Peg will work closely with CEO Jason Clarke to drive operational excellence, enhance partner engagement, and scale the business to meet growing demand. She will oversee the optimisation of operational processes, integration of new agencies, digital enablement initiatives, and ensure 360’s network continues to deliver market-leading service to brokers and clients.

Jason Clarke described Peg’s appointment as a significant milestone for 360, highlighting her energy, clarity, and focus as invaluable qualities that will help shape the company’s future. He said her leadership will strengthen partner connections and build the agility necessary for long-term success.

For further information please contact 360 Underwriting Solutions Team via executive@360uw.com.au. 

At 360 Accident & Health, we’re excited to announce that Personal Accident Claims are now being handled in-house, reinforcing our commitment to providing the personal, responsive service our clients know and expect.

We know that making a claim often comes at a difficult time and our goal is to provide caring, human support when it matters most. That’s why every claim will now be managed by one of our dedicated in-house Claims Specialists — someone who understands the context, knows your cover, and will be with you throughout the entire claims journey.

“Bringing claims management in-house allows us to do what we do best — deliver personal, compassionate service with speed, clarity, and care,” said Peter Banks, Executive Director of 360 Accident & Health. “It’s not just about processing paperwork. It’s about supporting people through unexpected events with empathy and expertise — and now we’re even better positioned to do that.”

While the core claims process is now managed internally, we’re still working in close partnership with Corporate Services Network Pty Ltd (CSN) to ensure continuity and reliability for all Travel and Sporting claims.

We’re proud to take this step forward — not just to bring claims in-house, but to bring them closer to the people we serve. It’s all part of being responsive, personal, and always here when you need us.

Have questions? Reach out to your 360 representative or email ahclaims@360uw.com.au.

360 Landlords has announced a series of important enhancements to its Landlords Insurance Product Disclosure Statement (PDS) effective 28 May 2025. These updates reflect 360’s ongoing commitment to providing market-leading insurance solutions that offer greater protection and clarity for landlords, ensuring comprehensive coverage that meets the evolving needs of property investors.

The updated PDS introduces key enhancements*, including:

+ Pet damage caused by tenants’ pets – Now included for both building and contents, with coverage up to $7,500 per policy period
+ Rubbish removal and cleaning costs – A new benefit covering up to $500 per claim in addition to current removal of debris benefit
+ Legal expenses for tenant default or eviction – Increased to $7,500 per claim

Kate Stebbings, Executive Director – 360 Landlords, said:

“At 360 Landlords, we are focused on providing coverage that is both relevant and responsive. The latest enhancements reinforce our commitment to supporting landlords with policies that deliver practical benefits and financial protection against insured risks."

The updated 360 Landlords Insurance PDS is now available, and policyholders are encouraged to review the changes to ensure their coverage aligns with their needs.

For further information please contact the Landlords Underwriting Team via landlords@360uw.com.au or visit our website 360uw.com.au.

*Terms, conditions and exclusions apply.

This insurance is underwritten by Guild Insurance Limited trading as Acerta ABN 55 004 538 863, AFSL 233791 (Guild), and is distributed by 360 Landlords Pty Ltd ABN 99 634 062 972 (360 Landlords). 360 Landlords is an Authorised Representative (AR 1288284) of 360 Underwriting Solutions Pty Ltd ABN 18 120 261 270, AFSL 319181 (360 Underwriting) who are authorised to distribute this product under a binding authority from Guild. 360 Landlords and 360 Underwriting only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the 360 Landlords Insurance Policy Product Disclosure Statement and Policy Wording (PDS). Terms, conditions, limits and exclusions apply. A copy of the Target Market Determination can be found at 360uw.com.au

360 School Fee Protect

Denis Morrissey, Founder and Managing Director of 360 Underwriting Solutions, is pleased to announce the launch of their newest product, 360 School Fee Protect, the newest addition to our suite of specialty insurance solutions. This innovative product is specifically designed to support schools in managing fee arrears arising from unexpected circumstances.

“The launch of School Fee Protect marks an exciting addition to our Accident and Health portfolio here at 360 Underwriting Solutions. As a bolt-on product, this offering strengthens our ability to meet specific market needs. It offers valuable financial protection, furthering our mission to provide innovative and practical solutions.”

Jason Clarke, CEO & Director of 360 Australian Businesses, expressed his enthusiasm for the new product and welcomed Johnny Marchant as the Executive Director leading this initiative.

“We are excited to have Johnny leading 360 School Fee Protect,” Clarke stated. “His expertise is invaluable as we introduce this product designed to cover schools and ensure continued educational opportunities for students.”

 360 School Fee Protect offers school fee coverage for independent schools across Australia.

Key Benefits Include:

+ Coverage for school fees which cannot be paid due to a parent’s/guardian’s involuntary unemployment, accidental death, and permanent total disablement.
+ Designed and built specifically for the school with a clear focus on supporting educational continuity.

Johnny Marchant, Executive Director of School Fee Protect, shared his vision for the product:

“School Fee Protect is not just an insurance policy; it’s a commitment to safeguarding education and supporting school communities. We are proud to offer this solution that ensures children’s education remains uninterrupted.”

For further information or to discuss how 360 School Fee Protect can support your school, please contact Johnny Marchant or visit our website 360uw.com.au

Delivering on the Service You Expect

360 Underwriting Solutions is proud to announce a strategic move to bring its 360 Commercial Motor Claims management in-house. Effective from 1 October 2024, this change aims to enhance the overall service experience for broking partners by providing more direct and personalised claims handling.

The newly established in-house 360 Commercial Motor Claims Team will deliver a higher level of expertise and responsiveness, with the goal of streamlining processes and offering tailored solutions for all claims.

Key Benefits for Broking Partners:

+ Personalised Service: Claims will be managed directly by a team of experienced claims professionals, ensuring quicker response times and tailored resolutions.
+ Streamlined Process: With a single point of contact, the internal team will handle claims from start to finish, offering greater convenience and efficiency.
+ Specialist Knowledge: The Commercial Motor Claims Team comprises experts in commercial motor claims, delivering top-tier support and advice when it’s needed most.

In addition to bringing claims in-house, 360 Underwriting Solutions is leveraging Wilbur, a market-leading insurance technology platform, to enhance the claims process.

Wilbur’s Key Benefits Include:

+ Faster Claims Resolution: Advanced automation expedites the claims process, ensuring faster outcomes for customers.
+ Improved Communication: Real-time updates and tracking keep broking partners informed throughout every stage of the claim’s lifecycle.
+ Better Outcomes: With deeper data insights, 360 can make more accurate decisions, delivering superior claims results.

Paul Jeffries, Executive Director of 360 Commercial Motor, said:

“We are excited to offer a more streamlined, responsive, and personalised service to our broking partners. This change represents our commitment to delivering superior claims management and utilising the latest technology to enhance outcomes.”

For further information please contact our 360 Commercial Motor Claims Team or visit our website.

360 Commercial Motor Claims Team
T. 1800 845 092
E. commotorclaims@360uw.com.au

Head of Underwriting - Chris Harnett

360 Underwriting is delighted to announce that we have appointed Chris Harnett as the Head of Underwriting who commenced on Monday, 11^th December 2023.

Chris has worked in the insurance industry for 36 years, across numerous roles. His roles have focused in Underwriting and Senior Management with extensive experience in, and with, underwriting agencies. This includes 10 years as Underwriting Director of two successful multi-line agencies, over 9 years at QBE and for the past 6 years in General Management roles at Insurance and Care NSW – focused on Warranty, Workers Compensation and Prevention.

Jason Clarke, CEO Australian Director added:

"Chris is a great addition to 360 given his background and experience, great subject matter knowledge, and calm and considered approach to any issue and opportunity. His track record of success is underscored by a keen understanding of market dynamics, coupled with an unwavering commitment to delivering innovative solutions. With Chris on board, we anticipate reaching new heights of excellence and innovation in the next phase of 360."

360 is continuing to grow its Group Services Function to make on our promise to deliver Solutions you Want, Service you Expect from the People you Know.

360 is excited to update you about one of our first start-up agencies within the 360 Group of Companies – 360 Accident & Health is now available on the 360 Compass Web – Portal!

360 Accident & Health (360 A&H) are a specialist underwriting agency developed to provide a best of breed in respect to people, simplified products, and capabilities. 360 A&H are committed to provide solutions, and central to our commitment is providing personal service by our insurance professionals who care about our Broker & Client relationships along with making it easy to do business.  We have the capacity, capability and authority to deliver tailored solutions to the unique needs of your clients.

Through our technology business, eSentry Technologies, we are continuing to provide solutions for our Broker partners.

The custom-built Compass platform will enable full policy lifecycle management with real time rating for the below products:

• Corporate Travel
• Group Journey
• Group Voluntary Workers
• Individual Personal Accident & Sickness

These products will be available on the 360 Compass Web – Portal for our A&H brokers from Monday, 17 April 2023.

360 Accident & Health is led by Executive Director, Peter Banks, who is excited to be offering the solution to our valued broker partners: “We are thrilled to have our Compass full lifecycle portal live and available for our broker partners. This will only assist the A&H team providing higher services levels and allow us to spend more time in the market strengthening our relationships and working on solutions our partners are looking for. Whilst the portal is available 24/7 for ease of transacting business more seamlessly, we are still here to assist and only a phone call away for those slightly more complex risks or if you have any questions”.

Denis Morrissey, Founder and Managing Director of 360 Underwriting Solutions, shares the excitement with the business “ As one of our first agencies to market, we are thrilled to see the online capability for A&H come to life, which will only strengthen our offering to the market. Congratulations to the entire 360 team for their passion and dedication to bring this suite of products to life on the Compass web platform”.

360 Construction and Engineering (360 C&E) business is continuing to build its capability by improving their Machinery Breakdown policy offering in the market.

Backed by QBE, the new and improved Machinery and Electronic Plant Breakdown Product provides even more options to cover your clients fixed pressure, mechanical, electrical, and electronic plant. This means you have the flexibility to choose the right policy to protect the business against the consequences of a breakdown.

360 C&E’s National Underwriting Development Manager for Engineering, Mark Galvin, has been heavily involved in the launch of this product on the 360 Compass platform, and says “I am excited to provide our broker partners a Machinery Breakdown option via our online web-portal, powered by Esentry. It provides easy access to the product and the ability to tailor a policy to suit the individual client needs.”

Scott Luxford, 360 C&E Executive Director concurred, stating “This is a notable development in our growing Construction and Engineering proposition: a great product and solution to our Broker partners, by our skilled team of Underwriters. I am really looking forward to Mark taking this solution to market for our partners.”

Machinery Breakdown is now available to be transacted electronically through the 360 Compass web-portal. Powered by eSentry technology, the portal allows Brokers to easily transact our C&E Products for the whole life cycle of any policy.

CLICK HERE to find out more about 360 Machinery Breakdown.