360 Landlords

At 360 Landlords, we’ve partnered with Acerta (Guild Insurance Limited’s intermediated brand) to ensure you have direct access to dedicated claims managers.

A streamlined, transparent and fair claims process is delivered in the following ways:


  • Claims by phone, in writing or email
  • Formal response usually within 24 hours
  • One point of contact for claim duration

Clarity & Privacy

  • Fully compliant with the General Insurance Code of Practice. Assuring:
  • Regular claim status updates
  • Direct access to the Claims Specialist or Solicitor managing your claim
  • Respect of relevant privacy legislation
  • The provision of a fair and effective complaints and internal dispute resolution process

Proactive Resolution

  • Early decisions on indemnity in most cases
  • Proactive and effective management of claims

To make a claim simply download and complete the Landlords Claims Form below and email to landlordsclaims@360uw.com.au.
For further claims assistance call 1300 223 782.

Acerta Guild Insurance Limited’s intermediated brand.

Whatever the Landlords claim, you’ll have direct access to dedicated claim managers, specialist underwriters, risk and legal advisors. A streamlined and transparent approach to ensure the best possible claims experience

Claims Documents

360 Landlords Claims Form


Contact 360 Landlords Claims

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    360 Claims Team

    Contact Us

    P. 1800 845 092
    E. claims@360uw.com.au

    Meet our Claims Team